Fayda+ Request account deletion →

Fayda+ · Your information

Privacy Policy

This policy explains how Fayda+ uses your information to provide your loyalty account, rewards, receipts and shopping services.

Last updated

Your account and rewards

We use your account and purchase information to provide your membership, points and receipts.

Permissions you control

You can manage location, camera and notification permissions through your phone’s settings.

A clear way to contact us

Ask about your information, request corrections or start an account-deletion request at any time.

1. Who we are

Fayda+ is the loyalty app of Saudia Hypermarket, part of Saudia Group of Companies in Qatar. This policy covers the Fayda+ mobile app and the related account and support services. The Google Play developer display name is Saudia IT Support.

For privacy questions, contact .

2. Information we handle

Account and membership details
Your name, mobile number, email address, nationality, Qatar ID (QID), account identifiers and loyalty membership or card details. We also process a password and verification codes to register and authenticate your account. The account password is stored as a hash.
Purchases, rewards and receipts
Receipt numbers, store and transaction details, purchased items, dates, amounts, recorded payment methods, loyalty points and receipt barcodes you submit for validation. Some membership and purchase information comes from our retail systems when linked to your registered mobile number or loyalty card.
Location, when you allow it
Your approximate or precise device location can be used to find nearby stores and calculate road distances. When this feature is used, coordinates are sent to our service and may be sent to Google Maps Routes to calculate distances. Fayda+ does not request background location access.
Camera access for receipt scanning
The receipt scanner processes camera images on your device to read a barcode. The receipt-submission feature sends the decoded receipt number and account identifier to our service; it does not upload the camera images or videos.
Support messages and deletion requests
Details you provide when contacting us, including your name, mobile number, message subject and message content, and any optional email address. A deletion request includes your registered mobile number and, if supplied, an email address for follow-up.
Device and technical information
App installation identifiers, notification-registration tokens, device and operating-system information, app versions, service events, error codes and performance measurements. Firebase and Google ML Kit process technical information for their services, diagnostics and usage analytics. Google Analytics for Firebase measures app sessions, screen visits and events such as successful sign-in, registration, receipt submission, PDF download or sharing, and support-message submission. Analytics may infer an approximate location from network information. Our custom analytics events use fixed event and screen labels and do not include your name, mobile number, email, QID, password, receipt number, purchase amounts or support-message text. Advertising ID collection and advertising personalization are disabled in this Android app. Our hosting services may also process network information, such as IP addresses and request logs, to operate and protect the service.

3. How we use information

  • Create and maintain your account, verify your mobile number and help you access your membership.
  • Link your loyalty card, show points and transactions, provide receipts and review submitted receipt barcodes.
  • Show store locations, calculate requested distances, and display brands, offers and available rewards.
  • Deliver service, transaction and promotional notifications to your registered device.
  • Answer support enquiries, correct account details, verify ownership and process deletion requests.
  • Diagnose problems, maintain service performance, prevent misuse and meet applicable record-keeping obligations.
  • Measure app usage and understand which screens and features are used, so we can improve Fayda+.

4. Service providers and other disclosures

Information is processed by the services used to operate Fayda+, for the purposes described in this policy:

  • Our hosting, database and support services: operate the app’s backend, store account and loyalty records, and handle support requests.
  • SMSCountry: receives the mobile number and verification message needed to deliver an SMS verification code.
  • Google Firebase Cloud Messaging and Firebase Installations: process app-installation and technical information to support device registration and notifications.
  • Google Analytics for Firebase: processes app-instance identifiers, approximate location, device information and usage events to provide app-usage and engagement reports.
  • Google ML Kit: provides barcode scanning and processes technical, diagnostic and usage information about that feature.
  • Google Maps Routes: processes location coordinates and store destinations when road-distance calculations are requested.

Service providers may process information outside Qatar. Their handling of information is subject to their applicable service terms and privacy practices. You can read Google’s Privacy Policy, Firebase’s privacy information and ML Kit’s terms and privacy information.

We may disclose relevant information where required by applicable law or to protect users, investigate misuse, resolve disputes or protect our legal rights. When you choose to share or export a receipt, the destination app or recipient receives that copy under its own privacy practices.

5. Your choices and information stored on your phone

  • Location: you can deny or withdraw location permission. Store listings remain available, although nearby-store and distance features may be limited.
  • Camera: you can deny or withdraw camera permission. Barcode scanning will be unavailable while that permission is denied.
  • Notifications: you can change notification permission in your device settings. Account and receipt features do not require notifications to be displayed.
  • Remember me: when selected, the app saves login-session and profile information on your phone to restore your session. Logging out clears the saved login. The app does not save your password in these preferences.
  • Receipt files: downloads, exported PDFs and copies shared with other apps may remain on your device or with recipients. You manage those copies separately.

You can update supported profile fields in My Profile. Contact us to request access to, correction of, or deletion of other information, or to raise concerns about information supplied about a child or another person. We may need to verify your identity before responding.

6. Retention and deletion of information

Account information is retained while your account is active and as needed to provide the service. Support, technical and transaction records are kept according to their purpose, the need to resolve enquiries or disputes, and applicable accounting, security and legal requirements.

When a verified account-deletion request is processed, we remove the app account and associated app records described below. Retail purchase and loyalty records are reviewed separately; records needed for legitimate accounting, legal, security or fraud-prevention purposes may be retained. Backup copies may remain until they are overwritten under the applicable backup schedule.

For the retention period that applies to a particular record, including a retained retail record or backup, contact . We assess your request and the reason for retaining the information; a request does not immediately erase every historical record or exported copy.

7. How to request account deletion

In the app, open My Profile → Request account deletion, or use the public request page below. You can use the page even after uninstalling Fayda+.

  1. Enter your registered mobile number, optionally add your email address, confirm the request and submit it.
  2. Our support team verifies that you own the account. Submitting the form alone does not immediately delete the account.
  3. After verification and processing, we remove your app profile, account-linked notification tokens, scanned-receipt records, targeted app notifications, verification records and linked app support/coupon records, as applicable.

Retail membership and purchase records are reviewed separately as explained in the retention section. Removing the app from your phone is separate from requesting deletion of your server-side account.

Start a deletion request

No app login is required to open the request page.

Request account deletion

8. Protecting your information

The current Fayda+ mobile app connects to its production API over HTTPS. Account passwords are hashed, and verification codes have an expiry time. Access to information is handled through the relevant app, server and service-provider controls. No storage or transmission method can provide an absolute guarantee of security.

9. Changes to this policy

We may update this policy as the app, its services or applicable requirements change. The current version is published on this page with its last-updated date. Where required, we will provide an additional notice or request consent for relevant changes.

10. Contact us

Fayda+ — Saudia Hypermarket, Saudia Group of Companies, Qatar
Google Play developer: Saudia IT Support
Privacy contact:

Please describe your request and provide enough information for us to locate the relevant account. Do not email your password or verification code.